How To: Add a Review Status For Name and SSDMF Searches

Summary

This article reviews the process when an issue or potential match is identified during an instant search. The Alert Details displayed vary depending on the type of search conducted. The Internal Review Status field allows organizations to record notes and track status updates that are automatically timestamped and fully auditable. This feature ensures transparent documentation, supports thorough investigations, and facilitates the resolution of alerts directly within the platform.

Overview

Instant search results differ based on the search type:

• Name Searches (Individual or Organization) return a list of potential matches.
  Each match requires a review and an associated status update.

• SSN Searches reference the Social Security Death Master File (SSDMF) and return either a No Match or an exact Match result.

The review and documentation process for each type is outlined below.

Name Searches

When performing a Name Search (Individual or Organization), any potential matches will be displayed in red and marked with the status Needs Review. All new alerts begin with this status.

To begin the review process:

1. Click the alert you wish to investigate.

2. You will be directed to the Alert Details page.

3. On the right side of the screen, locate the Internal Review Status panel.
    

SSDMF Searches

When performing an SSN Search, results are matched directly against the Social Security Death Master File (SSDMF):

• If no match is found, the search will return a No Match result.

• If a match is found, it will appear in red with a Match status beneath the individual’s name.

To add notes or update the status related to the SSDMF match, click Update Status in the Internal Review Status panel located at the bottom right of the screen. This action will open the Update Internal Review Status dialog box (illustrated below).

Internal Review Status Updates

1. In the Internal Review Status panel (bottom-right corner), click Update Status.
   This will open the Update Internal Review Status dialog box.

2. In the dialog box:

   • Click the Choose Status drop-down next to Change Status.

   • Select one of the following options:

     • Needs Review – New or unreviewed alert

     • Under Review – Alert currently being investigated

     • Resolved – Investigation completed and issue closed

   • Add any relevant notes to document your findings or actions taken.

3. Click Save Status in the bottom-right corner to apply your updates.

Important Notes

• If there are multiple potential matches for a name search, please ensure that notes are made for each potential match.

• All notes and status changes are automatically timestamped and recorded for audit purposes.

• Once entered, notes and statuses cannot be edited or deleted.

• All updates are reflected in the system’s reporting features, ensuring traceable and compliant documentation of your organization’s alert review process.

• For reporting guidance, please reference our support article How To Download Search Reports