How To: Review an NPDB Alert

Summary:

This article explains how to access and review NPDB alerts in ProviderTrust, including navigating the Dashboard, viewing alert details and history, comparing primary-source and subject profile data, and updating alert statuses with audit-secure notes. It also highlights that NPDB provider data now refreshes automatically every 90 days to ensure information remains current.

Managing NPDB Alerts in ProviderTrust

ProviderTrust provides continuous, 24/7 access to all new monitoring alerts. If you have opted to receive email notifications, you will receive a daily message whenever alerts remain in Needs Review status.

Accessing NPDB Alerts

From your Dashboard, the Alerts Overview section displays:

• The total number of alerts in Needs Review or Under Review status

• A breakdown of alerts by alert type based on your monitoring services

To review new NPDB alerts, click the numerical indicators under Needs Review or Under Review next to the NPDB alert type. This automatically redirects you to the Alerts tab with your selections pre-filtered.

Reviewing an NPDB Alert

Selecting an alert opens the Alert Overview for the corresponding individual or entity. This view includes:

• All alert types associated with each monitored product

• The alert source

• The current review status for each alert

The NPDB Alert History section shows:

• When the alert was first verified in your ProviderTrust system

• Any updates to the verification history

• The current review status (Needs Review, Under Review, or Resolved)

Understanding Alert Details

Within the Alert Details page:

• Primary Source Data (left panel) displays data retrieved from NPDB

• Subject Profile Data (right panel) displays the information your organization has provided

These panels allow you to compare your internal data with the primary-source NPDB record.

Updating Alert Status

Your organization can document investigative actions using the Status Updates section.

Click Update Status at the bottom of the page to:

• Change the alert status

• Add notes regarding your review

Any progress status updates will automatically reflect in your Dashboard counts.

All notes and status changes are timestamped, including the username, and cannot be deleted for audit and compliance purposes.

Automatic NPDB Data Refresh

Provider data from the National Practitioner Data Bank (NPDB) now refreshes automatically every 90 days for all enrolled providers. This ensures you are always working with the most current information — no manual action required.