How To: Review License Board Action

Summary:
This article describes the process by which ProviderTrust detects and presents license board action alerts during license verification, contingent upon availability from the primary source. It details the locations where these alerts are displayed, specifies the report fields that may contain related information, explains the presentation of license name mismatch alerts in a similar manner, and identifies the licensing boards that are excluded due to limitations of the primary source.

Understanding License Board Action Alerts

ProviderTrust identifies license board actions associated with a provider’s license during the license verification process when this information is available from the primary source.

When a license board action is found, it will be displayed in the following locations:

• Alert Details for a subject in the Alerts Tab
• Individual Audit Report (Alert Reason)
• Configurable Reports generated from the Alerts tab
• Configurable Reports generated from the Population tab

License Board Action Details in Reports

When available, license board action information appears in the following reports:

For configurable reports:

• Population Custom Report
  • Most Recent Verified License Action; Column W
  • Most Recent Verified License Details; Column X
• Alert Custom Report
  • Verified Alert Reason(s); Column CO
  • Verified License Action; Column CP    
  • Verified License Details; Column CQ

For System reports:

The Individual Audit Report will display the Alert Reason(s) as Board Actions

Reviewing Alert Details

To review all Board Actions, navigate to the Alerts tab and use the following filters to display all subjects with Board Actions

1. Alert Type: Licenses

2. Select Issuer(s)

3. Select Type(s)

4. Select Result(s)

5. Alert Reasons: Board Actions

If a license board action alert is present, the Alert Reason will display: “There is a board action present” in the Alert Details.

Additional details can be reviewed directly with the state licensing board associated with the alert.

Client Requirements

License board action screening is included as part of the standard license verification process. No additional data submission is required from clients.

Licensing Boards with Primary Source Limitations

Due to primary source limitations, license board actions from the following licensing boards will not generate an alert: